Contact us
Our support team replies within 24 hours (usually much faster). Pick the option below that best matches your question.
General question
Not sure where to start, or your question isn't covered elsewhere? Send us a message and we'll point you in the right direction.
Email support@elesim.appOrder or billing issue
Payment didn't go through, missing QR code, or something looks off on your receipt? Include your order reference and we'll dig in right away.
Email about an orderPartnership / press
Media inquiries, affiliate ideas, or partnership proposals — we'd love to hear from you.
Email about partnershipsRefund request
Refunds are handled directly from your order — no email needed. Sign in to your dashboard and tap "Request refund" on the relevant order. Eligibility depends on whether the eSIM has been activated — see the full refund policy for details.
Looking for a quick answer?
Check our Help Center for installation guides and answers to common questions.
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